PHB Direct Payment Delivery Framework

PHB Direct Payment Delivery Framework

Delivering Safe, Sustainable Direct Payments with Confidence

The PHB Direct Payment Delivery Framework™ is Thrive Care Solutions' flagship training programme for Personal Health Budget, Children's Continuing Care and NHS Continuing Healthcare professionals.

Personal Health Budget Training

Personal Health Budget (PHB) Direct Payments have the potential to improve outcomes for children, young people and families, increase workforce stability and make better use of NHS resources.

Yet many organisations face the same questions.

How can we support our PHB teams to understand effective and successful Direct Payments?
How do we deliver PHB Direct Payments safely?
How do we manage clinical governance and risk?
How do we support families without increasing workload?
How do we achieve financial sustainability while maintaining high-quality care?

The PHB Direct Payment Delivery Framework™ has been developed to answer these questions.

Drawing on more than 40 years of combined clinical and lived experience, this practical webinar introduces a structured approach to delivering PHB Direct Payments that are safe, sustainable and person-centred.

Delivered by a parent who has successfully managed a highly complex Children's Continuing Care PHB Direct Payment package for more than 10 years, alongside a children's complex care Registered Nurse specialist with over 30 years' NHS experience, the session combines strategic thinking, lived-experience with practical delivery.

Rather than focusing solely on policy or theory, the webinar explores what successful PHB Direct Payment delivery looks like in practice, why some packages succeed while others struggle, and how NHS teams can strengthen their systems while reducing risk and improving value.

Why It Matters?

If your organisation is looking to strengthen its approach to PHB Direct Payments, these sessions will help you:

Understand the practical elements that underpin safe and sustainable PHB Direct Payment delivery.
Gain practical insights from combining NHS clinical expertise with parental lived experience.
Understand the wider factors that contribute to successful PHB Direct Payment arrangements.
Explore how well-supported PHB Direct Payments can improve workforce stability and reduce reliance on agency care.
Understand where effective PHB Direct Payment delivery may contribute to better use of NHS resources and improved value for money.
Strengthen collaboration between families, clinicians and commissioners.
Take away practical ideas that can support service development within your own organisation.

Who Are We?

Thrive Care Solutions was created by people who have worked on both sides of PHB delivery.

We understand the operational reality of commissioning complex care, alongside the practical challenges of delivering Personal Health Budgets in real settings.

Our work combines real-world experience of managing complex Personal Health Budgets for children and young people with clinical expertise in community and children’s continuing care. This focus informs our approach to care planning, workforce readiness, and Direct Payment delivery for complex paediatric packages.

Founder - PHB Delivery Insight, Lived Experience (Complex Paediatric Care)

Ed Kemp

Registered Nurse, Children’s Complex Needs & SEND

Michelle Racey

The PHB Direct Payment Delivery Framework

The webinar introduces 5 key areas that support effective PHB Direct Payment delivery.

Clinical Safety

Understanding clinical governance, delegation, competency, supervision and managing risk.

Workforce

Understanding the workforce models, employer responsibilities and support systems that contribute to sustainable PHB Direct Payment arrangements.

Governance

Developing consistent approaches to decision making, oversight, quality assurance and risk management.

Financial Stability

Understanding financial governance, monitoring, proportional assurance and value for money.

Partnership

Strengthening collaborative working between families, clinicians, commissioners and support services.

Who Should Attend?

This webinar is suitable for:

Personal Health Budget Teams
Children's Continuing Care Teams
NHS Continuing Healthcare Teams
Commissioners
Personalised Care Leads
Clinical Leads
Community Children's Nursing Teams
Case Managers
Finance and Contracting Teams
Transformation Leads
Integrated Care Boards
NHS providers supporting complex care

You'll leave with practical ideas to help you:

Build greater confidence in delivering and supporting PHB Direct Payments.
Identify opportunities to reduce reliance on agency care through well-supported PHB Direct Payments.
Recognise where PHB Direct Payments may improve workforce stability and retention.
Apply practical approaches to governance that support safe, person-centred care.
Strengthen partnership working between NHS teams, families and providers.
Recognise the characteristics of successful PHB Direct Payment arrangements and where additional support may be beneficial.
Explore where improved PHB Direct Payment delivery may contribute to better use of NHS resources and value for money.

Format

A personalised online session delivered exclusively for your organisation at a time that suits your team.
60–90 minute live online session
Interactive discussion throughout
Q&A session
Electronic copy of the presentation
Certificate of attendance

Investment

From £1750 + VAT

This investment gives your PHB team a personalised session focused on applying the Direct Payment Delivery Framework to your own challenges and processes.

The potential return is much greater: stronger Direct Payment delivery can reduce reliance on higher-cost agency care, improve workforce stability, strengthen governance and give teams a clearer route to delivering safe, sustainable PHBs.

Get In Touch

Use the form below to outline the issue you are working through. We’ll respond with clear guidance on whether and how this service could help.

Cost and Value

This is a scoped, time-limited service focused on stabilising delivery and reducing avoidable risk.

Value is created by supporting safe transitions that reduce escalation, clarify workforce arrangements, and enable PHB teams to manage packages within existing processes once established.

Costs are agreed upfront based on the scope of the transition and the level of support required. This avoids open-ended involvement and provides clarity for commissioning and governance.